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Airline Services FAQs

Topics

When do the Tasmanian Services commence?
How can I access a schedule for Tasmanian Services?
Can I make a booking for 2011 airline services?
When am I allowed a refund of my fares?
I am pregnant. Do I need to mention this to the airline?
We require a wheelchair, how do I book one?
Who do I call for items lost on board?
Who do I call for "credit card decline" matters?
I am running late for my flight, what should I do?
I do not have a printer at home. Can I request for a printout at the check-in desk or check-in without the itinerary?
Can I bring more than 1 checked baggage per passenger?
Why didn't I receive any confirmation yet when I have booked an hour ago? Is there any alternative to retrieve my itinerary?

Can I make a booking for 2011 airline services?

Yes, you can now

When do the Tasmanian Services commence?

Sharp Airlines will begin operating the previous Airlines of Tasmania routes from October 1st 2010, however this is subject to approval from the regulator.

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How can I access a Schedule for Tasmanian Services?

Sharp Airlines is finalising their timetables and pricing schedules for the Tasmanian service at present. So as you can plan your travel arrangements, we suggest that you go ahead and make your booking with Airlines of Tasmania and these will automatically transfer to Sharp Airlines when our systems are in place.

For regular updates sign-up for Sharpnews & Specials or follow us on Facebook and Twitter

When am I allowed a refund of my fares?

Flights cancelled by Sharp Airlines are fully refundable.

No refunds are given to passengers other than for tickets purchased as 'Fully Flexible' fares. 'Fully Flexible' fares are transferable to alternative dates or people.

In some circumstances consideration for refund or transfer may be given on compassionate grounds, subject to the following conditions:

Compassionate Grounds — Death
Passengers traveling on tickets other than "Fully Flexible" tickets can apply for a refund or booking change in circumstances concerning the unfortunate death or imminent death of a direct family member. Sharp Airlines will require a letter of proof from a member of the Clergy, Funeral Director or Policeman/Woman. A decision to grant an exemption from our general cancellation policy will be wholly at the discretion of Sharp Airlines.

Compassionate Grounds — Serious Illness
Passengers traveling on tickets other than "Fully Flexible" tickets can apply for a refund or booking change due to serious illness. Sharp Airlines will require a letter of proof from a General Practitioner. A decision to grant an exemption from our general cancellation policy will be wholly at the discretion of Sharp Airlines .

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I am pregnant. Do I need to mention this to the airline?

As your safety is our utmost concern, we would like you to advise us of your pregnancy. A doctor's certificate is required to state that the passenger is fit to travel after the 35th week.

We require a wheelchair, how do I book one?

If you require special assistance when traveling with Sharp Airlines please call Sharp Airlines Customer Service on 1300 55 66 94 five days before your scheduled departure.

Failure to notify Sharp Airlines of your requirements will result in the service being unavailable on arrival at the airport. When making the request with Customer Service please advise us of the level of assistance you require.

Are you able to board the aircraft steps?
Do you require assistance boarding?
Do you require a wheelchair from the airport to the aircraft?
Do you have your own wheelchair?

Passengers own folding wheelchairs will be carried free of charge in addition to their normal baggage allowance.

Whilst we endeavour to facilitate requests, we might not be able to accede to them in all stations due to local limitations. Please contact Customer Service for more information.

Who do I call for items lost on board?

Please contact Customer Service on 1300 55 66 94 or email book@sharpairlines.com.au

Who do I call for "credit card decline" matters?

In the event that your credit card declines you may contact Customer Service Department for confirmation that the transaction was not successful. Our staff will be able to enter an alternative form of payment for you in this case.

I am running late for my flight, what should I do?

Please advise Sharp Airlines Customer Service on 1300 55 66 94 if you are running late for your scheduled flight.

Sharp Airlines passengers and their baggage must arrive at the check-in as per the requirements below:

Adelaide, Avalon & Essendon Airports

60 mins - before departure - check-in commences

30 mins - before departure - check-in ends

15mins - before departure - boarding commences

Hamilton, Mildura, Port Augusta & Portland Airports

30 mins - before departure - check-in commences

15 mins - before departure - check-in ends & boarding commences

Boarding commences 15 minutes prior to scheduled departure time, by which time passengers should have completed the check-in process. We reserve the right to cancel your reservation and deny you boarding if you do not comply with the Check-in Deadline.

I do not have a printer at home. Can I request for a printout at the check-in desk or check-in without the itinerary?

All E-tickets issued by Sharp Airlines will be sent to the customer by e-mail or fax. Alternatively we can arrange for your e-ticket to be waiting at your departure airport. Full terms and conditions can be found on our website. Please note that identification will be required at check in.

Can I bring more than 1 checked baggage per passenger?

At Sharp Airlines we try to accommodate your needs. We can carry up to 15 kilos per paying customer — and with prior notice, we can carry most personal items. Baggage in excess of this allowance may be carried subject to flight load capacity. Otherwise it will be carried on the next available flight. If you have a special request please call Customer Service on 1300 55 66 94.

Dangerous goods

Carriage of dangerous goods is prohibited as per Civil Aviation Safety Authority regulations. Listed below are examples of the types of articles that, for safety reasons, may not be carried on any Sharp Airlines' flights:

Compressed gases e.g. refrigerants, flammable, non-flammable and poisonous gases such as butane, oxygen, liquid nitrogen, aqualung cylinders;
Corrosives such as acids, alkalis, mercury and wet cell batteries;
Explosives, munitions, fireworks and flares;
Flammable liquids and solids such as lighter fuel, matches, paints, thinners or fire-lighters;
Radioactive materials;
Oxidising materials such as bleaching powder and peroxides; and
Poisonous and infectious substances such as insecticides, weed killers and live virus materials.

If you need more information on dangerous goods carriage please contact our office on 1300 55 66 94 or refer to the CASA website www.casa.gov.au/airsafe . You may also ask our check-in staff if you have any questions.

Golf Clubs
Golf clubs can be carried on our airline services but prior notice is required for charter services. Baggage limits still apply (see above).

Prams
Smaller "umbrella" type prams are preferred over larger collapsible prams.

Surfboards
Surfboards may be carried provided they do not exceed 2300mm (length) x 450mm (width) x 230mm (height). Fins must be removed if possible.

Size, Dimensions and Weight
Baggage must not exceed the following weight and dimensions;

Maximum weight of any one item must not exceed 32 kg.

Square or rectangular objects = 750mm (length) x 450mm (width) x 500mm (height).

Elongated objects = 2300mm (length) x 450mm (width) x 230mm (height).

Why didn't I receive any confirmation yet when I have booked an hour ago? Is there any alternative to retrieve my itinerary?

Please contact Customer Service on 1300 55 66 94 they will be able to resend the itinerary and verify if the email address provided is correct.