Icon Image Terms & Conditions

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Please view our fare conditions below. 

Should you have any queries regarding our terms and conditions - please contact our Reservations team on 1300 55 66 94.

Fare Type   Payment
Tas Flex   Immediate. Fares may be held on a time limit without charge for up to 2 hours from time of booking if requested.
Tas Promo   Immediate
JustGo (G)   Immediate


Fare Type   Changes, Swaps, & Name Changes   Change, Swap, or
Cancel Fee
Tas Flex   At least 24 hours prior to departure flights can be cancelled or transferred to another date.   Free
Tas Promo   Non-transferable and non-changeable.
No name changes allowed.
JustGo(G)   At least 48 hours before scheduled departure time. 
Upgrade required.
No name changes allowed.


Fare Type   Refunds, Cancellation & Credits
Tas Flex   Yes. If cancellation made at least 24 hours before scheduled departure time.
Tas Promo   Non refundable, non-changeable and non-transferrable.
JustGo (G)   No refund available.
If cancellation is made at least 48 hours prior to scheduled departure time, fare may be held in credit - however travel must be completed within one year of purchase.
If cancellation is NOT made 48 hours prior, fare is forfeited.


Fare Type   No Show
Tas Flex   Failure to check in before deadline at airports will forfeit fare.
Check-in closes 30 minutes prior to departure.
Tas Promo  
JustGo (G)  


*Please Note:

  • This cost is incurred per passenger per flight segment plus the credit card surcharge
  • Credit Card surcharge is 3.08% for Amex, 4.09% for Diners and 1.16% for Visa and MasterCard. Credit card surcharges are not refundable with Fully Flexible tickets
  • Change Fee as at 1 June 2022 and is subject to change without notice


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